Delivery & Returns

Delivery information

• We charge the following rates per order for UK delivery based on order value

Order Value          Delivery Charge

£0.01 - £49.99      £5.50
£49.99 - £99.99   £6.50
£100+                    £7.50

• All goods will be sent by our courier company DPD with an estimated delivery time of 5 - 7 working days.
• Goods will be delivered between 9 am - 5.30 pm Monday to Friday and must be signed for.
• You will usually receive a text message or email from DPD advising an estimate delivery time of your goods.
• In the event that the customer is out when the goods are delivered, Interlink will leave a card or you will be texted or emailed with details of how the goods can be redelivered or collected from their nearest depot or participating drop off 'local shop'
• All goods are subject to availability.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders/items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and exchanges

• We offer a full money-back guarantee.
• We will exchange or refund any purchase, subject to it being in re-sellable condition in its original packaging complete with labels and with proof of purchase within 30 days.
• Please note that we cannot accept blouses/shirts, socks or tights, or mouthguards back if the packaging has been opened, unless they are faulty.
• You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

We want you to be entirely satisfied with every purchase made from The Schoolwear Specialists and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it:

• Please contact us within 7 working days from the day after the delivery day
• Contact us by email, fax or in writing and please quote your order number
• Return it to us with the products original packaging and labels within 30 days of receipt.
• All goods to be in a new and unused condition together with a copy of your original receipt.
• We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged.
• If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
• Due to the current COVID 19 situation we are unable to accept online returns/exchanges in our stores until further notice an all goods should be sent back to our distribution centre at:

The Schoolwear Specialists
32 Cumberland Business Park
17 Cumberland Avenue
London
NW10 7RT

Telphone 020 8961 9020

Monday to Thursday 9.30am - 5.30pm

Friday 9.30am - 4.00pm